Welcome to Minute Rice® Support

Our support assistant will ask a few questions to understand your issue, then pass your information to the appropriate representative, who will get back to you shortly. You can type your concern or choose a topic below to get started.

0/500

By submitting your question, you confirm that you have
read and agree to our Privacy Policy and Terms of Service.

Or Select a Topic

Product & Brand Information

Have questions about our products, ingredients, allergens, or how to cook them? We're here to help with anything related to our rice.

Concerns or Issues

Found something off with your product? Let us know if there's a quality concern, smell, bugs, or anything else that doesn't seem right.

Compliments

Love our rice? We'd love to hear about it. Share your feedback, family stories, or how our products are part of your meals.

Recipe Questions & Information

Have questions about any of our existing recipes, we're here to help.

Packaging Questions

Missing packets? Bag leaked? Something strange with the packaging? Let us know what went wrong and we'll make it right.

Safety & Notices

Product Safety & Notices

We care about your family's health and safety. Here you'll find product recalls, food safety statements, and answers to common concerns about our products. Questions or information about a specific issue?

Product Recalls & Safety Updates

We understand your concern and want to assure you that this recall does not affect any Riviana products.
The recent recall involving Ben's Original rice is limited to a few specific varieties and lot codes of their Ready Rice products. Riviana brands — including Minute Rice® — are not part of this recall and remain safe to consume. At Riviana, food safety is our highest priority. Our products go through rigorous quality control checks, and we remain vigilant in monitoring industry recalls and supply chain safety alerts. If you have questions or concerns about a specific product you've purchased, feel free to share the lot code and photo using our Support Portal. We're happy to verify it for your peace of mind.

Important Notices

Arsenic Notice
Arsenic is naturally occurring element in soil and water, and can be found in all grains, not just rice, worldwide. U.S. rice meets FDA and international regulation for arsenic and is safe to consume. There are no scientific studies that support claims that there is a public health safety issue because of trace amounts of arsenic in rice. For more information, visit: https://www.usarice.com/foodsafety

Looking for More Information (FAQs)?

Explore our comprehensive website FAQ section for detailed answers to common questions about our products and services.

Visit Website FAQs

Common Questions & Issues

Have a quick question or need help with a common issue? You're in the right place. This Help Center is designed specifically for customer support — not general brand info — so you can get fast answers, track requests, or reach out to our team directly.

Do Minute® Instant or Rice Cup products contain preservatives?

All Minute® Instant and Rice Cup products contain no preservatives.

Is Minute® Instant Rice bleached?

Minute® Instant Rice is not bleached. It's simply cooked, then dried. We're on a mission to make meals simple so you spend less time cooking and more time enjoying.

Are the Minute® Rice Cups and bowls recyclable?

Both the cups and bowls used for Minute® Rice Cups are recyclable (plastic #5).

Are the Minute® Rice Cups and bowls BPA Free?

Both the cups and bowls used for Minute® Rice Cups are BPA free.

Why are Minute® Rice Cups so hard to open?

The integrity of the seal keeps the product safe and fresh. If you have trouble removing the film, you can carefully use a knife or scissors to cut around the inside edge of the lid to completely remove the film.

Where is Minute® Instant White, Premium and Brown rice grown?

We purchase rice for these Minute® Instant Rice products from farmers in Arkansas, California, Florida, Louisiana, Missouri, Mississippi, and Texas.

I've heard a lot of news reports regarding arsenic in food products — what about arsenic in rice?

Arsenic is a naturally occurring element in soil and water. Low levels of arsenic can be found in all grains, not just rice, worldwide. U.S. rice meets FDA and international regulations for arsenic and is safe to consume. There are no scientific studies that support claims that there is a public health safety issue as a result of trace amounts of arsenic in rice. For more information, visit: http://arsenicfacts.com/.

How does Minute® Premium Rice compare to Minute® White Rice?

Minute® Instant White Rice is a long grain white rice which is precooked using a patented process which ensures consistent quality and convenience in preparation. Minute® Premium Rice is also a long grain white rice which is precooked but uses a different raw material, parboiled rice, which has a golden color and uses a similar cooking process as Minute® Instant White Rice. In addition to the color difference, Minute® Premium Rice grains are more separate and tend to be slightly firmer in texture. Preparation and 5 minute cook time are the same for Minute® Instant White and Premium Rice.

Can I put Minute® Instant Rice in a garbage disposal?

We do NOT recommend you put rice, raw or cooked into your garbage disposal. Rice expands when you add water and cook it in a pan and it does the same inside your pipes or garbage disposal.

Where can I find the production code date on the Minute® products?

The production code date is located on the bottom of each package near the BEST BY date. It's a combination of numbers and a letter (i.e. 122M940 or J01419).

Request Submitted Successfully!

Thank you for contacting us. One of our representatives will respond back shortly.

Copied!
Your Case ID (click to copy):

Upload Files & Check Case Status

Enter your email address and Case ID to locate your existing support case.

Processing...